Terms and Conditions
Effective Date: 31 January 2025
Welcome to Gems by Divine (GBD). These Terms and Conditions govern your use of our website and services, including browsing, purchasing gemstones, and interacting with our content. By using our website or purchasing from us, you agree to these terms.
1. Introduction
These Terms and Conditions (“Terms”) apply to all users of the GBD website, including without limitation users who are browsers, customers, and merchants. Please read these Terms carefully before using our site. If you do not agree to these Terms, you must not use our website or purchase any products.
2. Product Information
We strive to provide accurate descriptions of all gemstones, including natural and lab-grown varieties. While we make every effort to ensure product details, including prices, availability, and images, are accurate, we cannot guarantee that all product information is free from error. Gemstones offered for sale may vary slightly in color, size, and appearance due to their natural characteristics.
3. Orders and Payment
By placing an order, you agree to purchase the selected gemstones or products at the prices listed on our site. All payments must be made via the approved payment methods on our website. Taxes, shipping fees, and additional costs will be calculated at checkout. We reserve the right to refuse or cancel any orders that are suspected of fraud or are placed in error.
4. Shipping and Delivery
- Shipping Policy: We offer shipping to selected regions. Shipping costs will be calculated at checkout, and delivery times may vary based on location and availability.
- International Shipping: For international orders, customers are responsible for any customs duties, taxes, or import charges that may apply.
- Order Processing: Orders are processed within [1-2 business days] and shipped based on the selected shipping method. You will receive an email with tracking information once your order has been shipped.
5. Returns, Refunds, and Cancellations
- Returns: We accept returns of unused or damaged products within [30 days] from the date of purchase. All returns must be in their original, unworn condition, and customers are responsible for return shipping fees.
- Refunds: Refunds will be issued to the original payment method after we receive and inspect the returned product. Please allow [7-10 business days] for processing.
- Order Cancellations: You may cancel an order if it has not yet been processed or shipped. Once an order has been shipped, it cannot be canceled.
6. Privacy and Data Protection
At Gems by Divine, we value your privacy and are committed to safeguarding your personal information. We collect personal data to process orders, provide customer support, and improve your shopping experience. For full details on how we handle your data, please review our [Privacy Policy].
7. Intellectual Property
All content on the Gems by Divine website, including product images, text, logos, and graphics, is the property of Gems by Divine or our licensors and is protected by copyright laws. You may not use, copy, or distribute any content from the website without written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Gems by Divine shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products. We are not responsible for any damage caused by third-party sites linked from our website.
9. Governing Law
These Terms are governed by the laws of Canada. Any disputes related to these Terms will be resolved in the courts located within Ontario, Canada.
10. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. It is your responsibility to review these Terms periodically for any changes.
11. Contact Information
For any questions or concerns regarding our Terms and Conditions, please contact us at:
Gems by Divine
15 Ferdinand Drive, Brampton, Ontario, Post Code L6Y2C9, Canada
Email: srhglobaltrades@gmail.com
Phone: +1 (647)-904-8470
Disclaimer
This page is meant to serve as a general guide and may not cover all the legal aspects needed for your business. It is highly recommended to consult with a legal professional to ensure compliance with local laws, especially concerning privacy, returns, and other regulatory matters.