Shipping and Returns Policy
Shipping and Returns Policy for Gems by Divine
Effective Date: 31 January 2025
At Gems by Divine (GBD), we are committed to providing a seamless shopping experience. Below you’ll find information about our shipping and returns processes. By placing an order, you agree to the terms outlined in this policy.
INTERNATIONAL SHIPPING: Import duties, taxes and charges are not included in the item price and are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. The shipping time can be delayed by time spent in Customs which is beyond our control.
Shipping Policy
1. Order Processing Time
All orders are processed within [1-2 business days] after the payment is received. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Rates and Delivery Times
We offer shipping to Canada, United States, International. Shipping rates will be calculated at checkout based on your location, selected shipping method, and order weight.
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Domestic Shipping (within [your country]):
- Standard Shipping: [3-7 business days]
- Expedited Shipping: [1-3 business days]
- Free shipping on orders over [$100].
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International Shipping (to other countries):
- International Standard Shipping: [7-15 business days]
- International Express Shipping: [3-7 business days]
3. Shipping Confirmation
Once your order has shipped, you will receive an email with a tracking number so you can follow your package’s journey. Please allow up to [24 hours] for tracking information to update.
4. Customs, Duties, and Taxes
For international orders, customers are responsible for any customs fees, import duties, or taxes that may apply to their orders. These fees are not included in the shipping cost and must be paid at the time of delivery.
5. Lost or Damaged Packages
While we take great care to ensure your package arrives safely, if your order is lost or damaged during transit, please contact us immediately at srhglobaltrades@gmail.com. We will work with the shipping carrier to resolve the issue.
Returns Policy
1. Return Eligibility
We want you to be completely satisfied with your purchase. Returns accepted if customer emails back to us within a 3-day inspection period after receiving the item. Customer is responsible for return shipping and must provide a valid tracking number. If you are not satisfied with your order, we accept returns of unused and undamaged items within [30 days] from the date of delivery. To be eligible for a return, items must be:
- In their original, and unaltered condition.
- In their original packaging.
2. How to Initiate a Return
To start a return, please contact us at srhglobaltrades@gmail.com with the following information:
- Order number
- Reason for return
- Photos of the item (if applicable)
Once we receive your request, we will provide you with return instructions.
3. Return Shipping
Customers are responsible for return shipping costs, unless the item received was defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value, as we cannot guarantee that we will receive your returned item.
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within [7-10 business days]. Please note that shipping costs are non-refundable.
5. Exchanges
If you would like to exchange an item for a different size, color, or gemstone, please follow the same process as a return and place a new order for the replacement item. Exchanges are subject to availability.
6. Final Sale Items
Some items may be marked as “Final Sale” and are not eligible for return or exchange. These items will be clearly noted on the product page.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us at srhglobaltrades@gmail.com within [3 days] of receiving the item. We will work with you to resolve the issue, either by offering a replacement or processing a refund.
Important Notes
- Items returned in a condition other than their original state may not be eligible for a full refund.
- We reserve the right to refuse returns that do not meet the criteria outlined above.
Contact Information
For any questions or concerns regarding our Shipping and Returns Policy, please contact us at:
Gems by Divine
Email: srhglobaltrades@gmail.com
Disclaimer
This policy is meant to provide general guidelines for your shipping and returns processes. For legal accuracy and compliance with local regulations, we recommend consulting a legal professional to tailor the policy further if necessary.